1. What are the main buyer scams on Vinted?
a) The buyer claims not to have received the item
👉 The buyer claims he never received the package, even though you sent it. He is thus attempting to obtain a fraudulent refund.
How to avoid it?
- Always send your package with tracking.
- Keep proof of deposit and tracking number.
- Use the shipping methods proposed by Vinted.
b) The buyer claims that the item is damaged or different from the description
👉 The buyer opens a dispute saying that the item received does not match the ad and asks for a refund.
How can you protect yourself?
- Take clear photos of the item from all angles before sending.
- Describe precisely the condition of the product in the advertisement.
- Do not offer any transactions outside Vinted.
c) The buyer returns an empty parcel or another item
👉 Some dishonest buyers send back a parcel containing another item (e.g. a worn garment) or an empty parcel to get their money back.
Tips to avoid this fraud:
- Film the opening of the parcel if a return is requested.
- Refuse the return if the item does not match.
2. How do I report a buyer scam on Vinted?
If you've fallen victim to a scam, here are the steps you need to take to report the buyer to Vinted:
- Open a dispute : Go to the conversation with the buyer and click on “Report a problem”.
- Provide proof: Include screenshots, photos of the package and any other evidence that proves your good faith.
- Contact Vinted customer service via the option "Help and assistance".
- Wait for Vinted to mediate: The platform will analyze the dispute and may rule in your favor if you have solid evidence.
3. What recourse do I have if Vinted doesn't agree with me?
a) Reporting directly to Vinted
If you have suffered a significant financial loss, you can report inappropriate content directly with Vinted.
b) Report on the Signal Conso platform
The DGCCRF provides a tool for reporting fraud on an e-commerce site : Signal Conso.
c) Notify your bank
If you have paid by any means other than Vinted (which is not recommended), contact your bank to block the payment or initiate a bank dispute.
4. How to avoid buyer scams on Vinted?
🔹 Always sell via Vinted and avoid external payments.
🔹 Use a shipping method with tracking and keep proof of shipment.
🔹 Document the condition of the item with photos before shipping.
🔹 Beware of pushy or hurried buyers.
🔹 Read the notices before accepting a transaction with a buyer.
FAQ - Arnaque acheteur Vinted
Report the user to Vinted immediately and block him or her. If the threats are serious, file a complaint.
Yes, if you have followed the platform's rules and have solid proof, Vinted can refund you.
Vinted doesn't offer telephone customer service, but you can contact them via the “Help & Support” option on their website or app.