📞 How can I reach Lidl customer service by phone?

The telephone number for Lidl customer service in France is 01 88 24 70 70.

🔹 Opening hours: Monday to Saturday, 8:30am to 7:30pm.

🔹 Cost of call: not surcharged, price of a local call (included in most packages).

📌 Advantages of the telephone: fast response, ideal for urgent requests such as a problem with an order or a product.

📧 Contact Lidl by mail or via the online form

If you prefer a written request, you can contact Lidl Customer Service via their contact form :

🔗  Lidl contact form 

📌 Why choose this option?

• Ideal for complaints, detailed questions or follow-up.
• Allows you to send photos or documents (e.g. proof of purchase for Lidl Garantie after-sales service).
• Response usually within 24 to 48 hours.

💬 Contact Lidl via WhatsApp (Fast and Free)

Lidl offers customer service via WhatsApp, a handy way to get a quick answer without having to call.

🔹 WhatsApp Lidl: response in less than 3 hours during the day.  

Scan this QR code  : 

📌 Why choose WhatsApp?

✅ Fast response (less than 3 hours during the day)

✅ Simple, instant contact

✅ Free of charge and without waiting on hold

Contact Lidl via Facebook Messenger

Lidl can also be reached via Facebook Messenger for rapid assistance.

🔗 Contact Lidl on Messenger

📌 Why use Messenger?

✔ 3-hour response time during the day

✔ Efficient, interactive customer service

📮 Contact Lidl by Postal Mail

If you wish to send a written complaint, here is the official address for Lidl France customer service:

📍 Lidl France, Service Client, CS 3000, 67038 Strasbourg Cedex

📌 Best for :

✅ Official claims requiring a written document

✅ Legal or administrative requests

🛠️ Lidl After-Sales Service: What to do in the event of a problem?

Lidl offers a 2-year warranty on most of its non-food products (tools, household appliances, high-tech, etc.).

📌 How do I activate the Lidl Guarantee?

1️⃣ Check your warranty on the sales receipt or manual.

2️⃣ Contact Lidl after-sales service via the after-sales service form and select “After-sales service”.

3️⃣ Attach your proof of purchase (Lidl Plus receipt or invoice).

4️⃣ Wait for confirmation from customer service before taking over.

📌 Good to know: Some products have a specific after-sales service managed by the manufacturer (see leaflet).

🔄 Returns and refunds at Lidl: How does it work?

✔ Return period: 30 days after purchase for non-food products

✔ Conditions: Product in good condition with receipt

✔ Procedure: Return to store for exchange or immediate refund

📌 Exceptions :

❌ Non-refundable food products (except defaults)

❌ Non-returnable customized products

Frequently Asked Questions - Lidl France Customer Service