1. How do I contact Uber Customer Service?
Uber phone number:
Uber does not offer a direct phone number accessible to all users to contact customer service. However, if you have an urgent problem, you can get help using the Uber app or their website. Here are the available means of contact:
- Via the Uber app: Open the Uber app and go to the “Account” menu. Under “Help”, you'll find a “Contact Us” section. There you'll find an option to chat live with a customer service agent.
- Contact Uber France: If you're in France, you can send a message via the app or visit the Uber Support site for more options..
Other ways to contact Uber :
- Uber e-mail: You can also send an e-mail to support@uber.com for specific requests, but e-mail support is less responsive.
- Support via Twitter: Uber is very active on Twitter and often responds quickly to requests via their official @Uber_Supportaccount.
2. How do I contact Uber Eats Customer Service?
Uber Eats phone number :
Like Uber, Uber Eats does not offer a direct customer service phone number. To contact Uber Eats, here are the different methods to use:
- Via the Uber Eats app: Open the Uber Eats app, go to “Account”, then to the “Help” section. There you'll find an option to chat directly with an agent via live chat. This is the fastest way to get a response to problems with your order or payment.
- Uber Eats website: You can also access Uber Eats support via the Uber Eats Support, where you'll find a contact form to send a request.
Other ways to contact Uber Eats :
- E-mail Uber Eats: For less urgent requests, you can contact Uber Eats by e-mail at support@ubereats.comaccount.
- Social networks: Uber Eats is also present on Twitter (@UberEats) et sur Facebook, où vous pouvez les contacter pour des questions urgentes.
3. How do I make an Uber or Uber Eats claim?
Uber claims: Step-by-step process
- Go to the Uber application and click on “Help”.
- Select the problem you wish to report: payment, problem with the race, etc.
- If none of the suggested solutions work, select “Contact support” to describe your problem.
- A customer service agent will get back to you within 24 to 48 hours.
Uber Eats claims: Step-by-step process
1- Open the Uber Eats application and access the “Help” section.
2- Select the order concerned and choose the type of problem encountered (delay, missing dish, wrong order, etc.).
3- You will be directed to a form to explain your problem.
4- Once your request has been submitted, the Uber Eats team will contact you to resolve the situation.
Conclusion
In this article, we've explored all the possible ways to contact Uber and Uber Eats customer service, whether by phone, online chat, or email. In the event of a problem with your order or errand, it's essential to act quickly and make good use of the tools at your disposal. Don't forget to consult the Uber and Uber Eats regularly to solve common problems before contacting their customer service.
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FAQ : Frequently asked questions about Uber and Uber eats customer service
Uber doesn't offer a toll-free number, but you can use in-app support to get help at no charge. If you absolutely must talk to someone, live chat is still the fastest option. On the app, you can call their service.
Uber Eats does not offer a direct telephone line. However, you can contact them via the app by selecting “Help”, then choosing a problem to solve.
Uber customer service is available 24/7 via the app. You can speak with an agent at any time.
Yes, Uber Eats offers a refund in cases of incorrect orders, delays or missing products. Refunds are usually issued after your request has been evaluated.
To get an Uber Eats refund, follow these simple steps:
- Open the Uber Eats app: Log in to your account on the mobile app or on the Uber Eats website.
- Access your orders: Click on your profile icon and select “Your orders” or “Order history”.
- Select the order concerned: Find the order for which you wish to request a refund.
- Report a problem: Click on “Problem with order” or “Help” and choose the reason for your refund request (e.g. delivery error, missing order, incorrect or damaged products).
- Explain your problem: Give a detailed description of the incident. You can also add photos to support your claim.
- Submit the claim: Once you've filled in all the details, send the claim form. You will receive a reply within 24 to 48 hours.
Note: If your refund request is accepted, the amount will be credited directly to your payment method or in the form of Uber Eats credits.
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