1. Why contact Shein Customer Service?
There are a number of situations in which you may need to contact the Shein :
- Order tracking: You want to check the status or location of your parcel.
- Payment problems : You have encountered a payment error.
- Defective or incorrect products: An item does not correspond to your order or is damaged.
- Returns or refunds: Need help returning an item or getting a refund?
Fast, accurate contact with customer service can solve these problems efficiently.
2. How to contact Shein Customer Service
Shein offers several options for accessing its customer service. Here is a breakdown of the available channels:
Shein Free Phone
Unfortunately, Shein doesn't yet offer a direct toll-free number for contacting customer service. However, you can get help via the other channels mentioned below.
Online Chat
Chatbox is the fastest way to contact Shein customer service. Here's how to use it :
- Log in to your account on the application or Shein.
- Go to the “Customer Service” section.
- Click on “Live Chat” to chat with an agent.
This service is generally available 24 hours a day.
Email and Contact Form
Shein also offers a contact form on its website:
- Access your Shein account.
- Go to “Customer Service”.
- Fill in the form with your information and describe your problem.
Response time is usually between 24 and 48 hours.
3. Shein Customer Service Quick Response Tips
To optimize your chances of receiving a prompt reply :
- Be clear and concise in your request.
- Provide all the necessary information: order number, date of purchase, description of the problem.
- Choose online chat for an instant response.
4. Alternatives to Customer Service: Frequently Asked Questions and Shein Community
Before contacting customer service, consult the FAQ of Shein. It answers many common questions, such as :
You can also turn to the Shein community on social networks for advice from other users.
5. What is Saferbuy?
Saferbuy is an independent platform offering detailed, unbiased reviews of products and services. Saferbuy's aim is to provide consumers with reliable, objective information about the items they wish to buy online. By visiting Saferbuy, you can access in-depth review reports on a variety of products, helping you to make informed decisions before you buy.
See products tested by Saferbuy
FAQ - Frequently Asked Questions about Shein Customer Service
No, Shein does not offer a direct phone number. Online chat and the contact form are the best options.
The average turnaround time is 24 to 48 hours via the contact form. Online chat offers instant response.
If you have not received your Shein order, follow these steps:
- Check the status of your order: Log in to your Shein account and check the status of your order.
- Contact customer service: If your order is overdue or you're having delivery problems, contact Shein via online chat or the contact form on their website.
- Use the dispute resolution platform: If you are unable to resolve the problem directly with Shein, you can access the European Union's online dispute resolution platform by following this link. Shein is registered on this platform with the e-mail address dispute@shein.com.
Yes, online chat is available 24/7.
No, you need an account to access customer service and track your orders.
To contact Shein customer service, you can use the online chat available 24 hours a day via your account on the Shein app or site. If you prefer, you can also fill in a contact form on the Shein website or send an email to dispute@shein.com
Delivery at Shein generally takes between 7 and 14 working days, depending on your location and the delivery method you choose. Times may vary according to periods of high demand or logistical delays.
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