Overview of test results
First Handling
Proofing
Quality-Price ratio
Packaging and contents
First Handling
Proofing
Quality-Price ratio
Packaging and contents
Benefits |
✔️ Better support , firm surface |
✔️ Anti dust mite |
✔️ Memory foam |
✔️ Tailor-made solutions |
✔️ Greater comfort during sleep |
Inconveniences |
| ✖️ No inconveniences |
We took a look at the Flowen memory foam pillow. This pillow is designed to provide better cervical support during sleep. It features memory foam and an anti-mite bamboo-fiber pillowcase.
Available in a range of sizes, it is distinguished by its superior firmness to that of a conventional pillow and its innovative wave-shaped design. Designed to adapt to your needs, it can be used in either direction, offering variable wave height for personalized neck and head comfort.
Pillow height varies between 11 and 8 cm.
Benefits |
✔️ Better support , firm surface |
✔️ Anti dust mite |
✔️ Memory foam |
✔️ Tailor-made solutions |
✔️ Greater comfort during sleep |
Inconveniences |
| ✖️ No inconveniences. |
After inspection, we confirm that the product corresponds to the description on the brand's website. Materials, dimensions and options are accurate. The pillow is ready to use, but the brand recommends waiting 24 hours for it to regain its shape.
On the other hand, although the 'Made in Italy' argument is put forward, only the memory foam is actually made in Italy, while the bamboo cover comes from another country. The brand has told us that it cannot change this statement on the Amazon page, as it is generated directly by the platform.
Overall, the Flowen memory foam pillow is an excellent combination of firmness and comfort. Which makes it a recommended choice by our Saferbuy product testing institute.
We took a look at the Flowen memory foam pillow. This pillow is designed to provide better cervical support during sleep. It features memory foam and an anti-mite bamboo-fiber pillowcase.
Available in a range of sizes, it is distinguished by its superior firmness to that of a conventional pillow and its innovative wave-shaped design. Designed to adapt to your needs, it can be used in either direction, offering variable wave height for personalized neck and head comfort.
Pillow height varies between 11 and 8 cm.
After inspection, we confirm that the product corresponds to the description on the brand's website. Materials, dimensions and options are accurate. The pillow is ready to use, but the brand recommends waiting 24 hours for it to regain its shape.
On the other hand, although the 'Made in Italy' argument is put forward, only the memory foam is actually made in Italy, while the bamboo cover comes from another country. The brand has clarified that it cannot modify this mention on the Amazon page, as it is generated directly by the Amazon platform.
Overall, the Flowen memory foam pillow is an excellent combination of firmness and comfort. Which makes it a recommended choice by our Saferbuy product testing institute.
The test
1. General Information
We have received the item for practical testing and have carefully checked and tested it. Saferbuy is a brand-independent testing institute and we do not take any commission on brand sales. Our mission is to increase the transparency of online shopping, giving you an informed assessment of products, while combating fraud.
This evaluation is comprehensive, encompassing every stage of the customer journey. We don't just look at the product, but also assess the steps taken by the brand to satisfy its customers. This includes analyzing the quality of delivery, packaging and materials, as well as the user experience under real-life conditions. We continue our evaluation by examining after-sales service and analyzing the brand's reputation, all the while drawing up a value-for-money score in comparison with other market players.
To give you a quick overview, we work with a points system. The maximum number of points per section is 100. The final overall score is calculated from the average of all the sections tested, taking into account the respective weighting. Our evaluation process is available for free consultation on our website.
2. Delivery (out of 100 points)
ℹ️ Delivery testing provides accurate information on the time, condition and reliability of delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether delays, damage or communication problems.
Criteria | Remarks | Points obtained |
Delivery times | The advertised delivery times (2-4 working days) have been met. Shipping is handled by Amazon, one of the most reliable marketplaces for delivery and customer support. | 50/50 |
Package condition on receipt | Package undamaged. | 10/10 |
Package tracking communication | Amazon's order tracking is very precise and responsive: we received e-mails at every stage, with increasingly precise time slots right up to final delivery. | 40/40 |
Total | 100/100 |
*The maximum number of points is 100.
Delivery was satisfactory. The order tracking was well communicated by amazon, with clear information at every stage. The stated delivery times were respected, and the order arrived within 4 days, the parcel being in good condition.
3. First impressions, packaging and contents
ℹ️ Here we take a closer look at packaging. Durability is becoming an increasingly important factor. In addition, sufficient product protection must of course be guaranteed. Are the contents of the packaging complete, and does the brand make it as easy as possible to use the product directly?
Criteria | Remarks | Points obtained |
Product protection | Following our situation tests. The package shows some signs of weakness. The tape fasteners have been damaged. On the whole, the package has remained closed and the products have not been affected. | 91/100 |
Packaging durability | Unnecessary packaging waste has been avoided. Non-recyclable plastic has been used for the mattress protector packaging to ensure protection against moisture. | 80/100 |
Package contents | Everything is present and conforms to our expectations. The size of the parcel was adapted to the size of the product. Finally, after unpacking, the item quickly regained its shape. However, the brand recommends waiting 24 hours for the pillow to regain its full shape and volume. A leaflet outlining the product's features is also included. | 100/100 |
Operating instructions and user guide | This product is easy to use, and requires no specific instructions or guides. Nevertheless, the Flowen brand includes a cardboard leaflet in the package, outlining the product's main features and essential instructions for use. | 100/100 |
Total | 93/100 |
*The maximum number of points is 100.
The package shows some signs of weakness, with damaged tape fasteners, but this has not affected the product's protection. Although non-recyclable plastic is used to ensure compact delivery and protect against moisture, unnecessary waste is kept to a minimum.
On opening the packaging, all components are present and correspond to the information provided on the product page. After unpacking, the item returns to its full shape within a few hours.
Opening the package offers a pleasant experience, creating a very positive first impression and promising an equally successful user experience.
4. First Handling
ℹ️ How is the product designed visually (shape, color), what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?
Criteria | Remarks | Points obtained |
Product appearance | The visual aspect of the product meets our expectations, with no visible defects. The pillow received corresponds to the images and photos on the website, with precise color matching. The pillow has an innovative wave-shaped design. | 100/100 |
Size, dimensions, ingredients and composition | The dimensions (67x40x11/8 cm) and composition of the product are as described. However, with regard to the place of manufacture, although the pillow is indicated as 'Made in Italy' on the sales page, it should be pointed out that only the memory foam is made in Italy, while the cover comes from another country. After contacting the brand, it confirmed that the memory foam is indeed made in Italy, and stated that it could not remove the 'Made in Italy' indication from its Amazon page. | 80/100 |
Getting started | On unpacking, the item doesn't give off anything and we quickly notice that it's soft to the touch, as indicated on the product page. | 100/100 |
Well thought-out product? installation, uninstallation? | No special installation is required. The label on the product and the leaflet specify the composition, product characteristics and care instructions. As for the product's robustness and durability, the brand has not carried out any tests. | 80/100 |
Total | 90/100 |
*The maximum number of points is 100.
The Flowen memory foam pillow is carefully crafted with quality finishes. It feels soft to the touch, but on closer inspection the top layer is made of bamboo fiber and the foam inside is a firm memory foam.
Overall, the product is well designed. It really stands out for its firmness to support the cervical spine. On the other hand, the place of manufacture varies between the product page and the label, and the brand cannot provide a test of its product's durability over time.
After several machine washes at the specified temperatures, the cover showed no noticeable signs of deterioration.
5. Practical test: Does the brand deliver on its promises?
ℹ️ In this section, we document the results of our practical tests and determine whether products deliver what brands promise. Are marketing arguments and advertising promises well-founded?
Arguments | Remarks | Points obtained |
Firm surface | The Flowen memory foam pillow is firmer than a conventional pillow, while maintaining an adequate level of comfort. It offers good cervical support during sleep, with variable heights of 11 and 8 cm. Its design helps to reduce pressure on the shoulder, particularly in the lateral position, which can help to limit numbness on waking. The balance between firmness and ergonomics can meet the needs of those seeking firmer support. | 100/100 |
Anti Mite | The bamboo fiber pillowcase is hypoallergenic (skin-friendly materials without irritating chemicals) and we recommend washing at 60°C or higher, as this temperature is effective in eliminating dust mites and their allergens. | 100/100 |
Form memory | This is a memory foam pillow. | 100/100 |
Breathable | The bamboo fiber pillowcase stands out for its breathability. However, due to its firmness, the pillow's inner foam has more limited breathability. | 75/100 |
For all types of sleepers | In our tests, there was no discomfort in any sleeping position. However, this pillow seems particularly suited to sleepers who prefer firm support. This pillow has 2 sides of different heights to suit individual preferences. | 100/100 |
Is the product described on the product page identical to the product received? | The complete evaluation of this memory foam pillow, carried out during the test period, confirms that it is a well-designed, quality product, and conforms to the descriptions provided on the Flowen sales page. All the criteria put forward by the brand have been verified and validated, with the exception of the 'Made in Italy' indication. In fact, although the memory foam is made in Italy, the cover comes from another country, which nuances this statement. | 80/100 |
TOTAL | 92/100 |
*The maximum number of points is 100.
La description du produit est claire et correspond au produit reçu. Le design, les photos et les détails sont bien représentés, avec des couleurs conformes à celles des images.
Suitable for sleepers who need cervical support, this product offers maximum comfort, and we didn't find any drawbacks during the practical test.
Thanks to its bamboo and foam composition, the Flowen pillow offers breathability, freshness in all seasons and anti-mite properties. After several days' use, we found no problems whatsoever. The pillow is comfortable and produces no noise when moved.
In short, we can say that the brand is transparent in its product description, its marketing and the promises it makes to its customers.
6. Quality-price ratio and consumer reviews
ℹ️ In this section, we analyze prices in the sector and compare competitors' prices. We also study customer reviews collected on recognized platforms to better understand and assess brand reputation.
Arguments | Remarks | Points obtained |
Quality-price ratio | The price of the pillow is not very expensive compared to its competitors for this type of product. | 90/100 |
Customer rating analysis | The average rating is 4.2/5 out of more than 4,600 reviews.
| 80/100 |
TOTAL | 85/100 |
*The maximum number of points is 100.
On Flowen's amazon page, consumers rate this product as good, giving it an average of 4.2/5 stars.
On the subject of negative reviews, many customers report that this pillow's foam is too firm. It's important to remember that this type of review is a reflection of individual preferences, not an objective comment.
Loved by many customers for their comfort and stability, the Flowen brand pillow exceeds many expectations. The product is considered very comfortable and of good quality by many customers.
We note that the product's price is in the low middle range in terms of price in its category. For the quality and performance received, it's very good value for money.
7. Evaluation of after-sales service
ℹ️ In this section, we evaluate contact with after-sales service, including ease of access, responsiveness and professionalism of the team. We also check whether brands respect their commitments in terms of warranties, return and refund policies.
We didn't have to ask for tracking numbers to follow the progress of our parcel. All the information was sent to us on the day we placed our order, which is very reassuring for consumers. We were informed of every stage in the package's progress. Amazon's after-sales service is of impeccable quality, and customer satisfaction is the order of the day. The brand indicates its contact email on the packaging, on the instructions and is easily accessible on its Amazon store. Our e-mails have always been answered the same day.
Customer service is therefore very responsive, and scores 100/100.
8. Conclusion and overall score
Criteria | Weighting | Points Obtained |
Delivery | 10% | 100 |
Packaging and contents | 10% | 93 |
Waiting and getting started | 10% | 90 |
Practical test and brand promises | 35% | 92 |
Customer rating analysis | 10% | 80 |
Analysis of after sales services | 10% | 100 |
Quality-Price ratio | 15% | 90 |
TOTAL | 92/100 |
*The maximum number of points is 100.
92 out of 100, a rating considered very good by our label. The test period took place in 01/2025 and can be found in our database under license number 2025827. Further information on our test procedure can be found at saferbuy.fr
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Our tests are carried out exclusively under real-life conditions, enabling us to examine each product's features in detail. Find out more about our testing methods, clicking here.
