Overview of test results
Handling
Testing
Quality-Price Ratio
Packaging and contents
Handling
Proofing
Quality-Price ratio
Packaging and contents
Benefits |
✔️ 100-night trial, free delivery and returns. |
✔️ Suitable for all body shapes |
✔️ Optimum support for your body |
✔️ Removable, washable cover |
✔️ Certified free of harmful chemicals |
✔️ 10-year warranty |
Disadvantages |
| ✖️ No |
Today we take a look at the Original Mattress from Emma. It's a German-developed mattress specially designed for optimal sleep comfort and support. It features memory foam for better adaptation to your body and proper alignment of the spine. Its 3 ergonomic zones ensure a perfect fit. This mattress is therefore suitable for all types of sleeper (back, stomach and side sleepers).
Composed of 3 comfort layers:
- Airgocell® foam provides cuddly comfort.
- Memory foam aligns the spine.
- HRX® foam provides optimum support for your body.
Benefits |
✔️ 100-night trial, free delivery and returns. |
✔️ Suitable for all body shapes |
✔️ Optimum support for your body |
✔️ Removable, washable cover |
✔️ Certified free of harmful chemicals |
✔️ 10-year warranty |
Disadvantages |
| ✖️ No |
Memory foam promises an optimum fit for every body type. Another positive aspect is the Oeko-Tex standard 100 certification, which guarantees high product quality and safety. This certification guarantees the absence of harmful and undesirable chemicals for people and the environment.
The Original cover is removable for easy care. What's more, the mattress is available in 10 sizes to suit a wide range of needs.
Overall, the Emma Brand Original Mattress is an excellent combination of comfort and adaptability, recommended for a wide range of sleeping needs. This brand is transparent in its product description, photos and marketing arguments, making it a recommended choice by our Saferbuy product testing institute.
Today we take a look at the Original mattress from Emma. This German-developed mattress is specially designed for optimal sleep comfort and support. It features memory foam for better adaptation to your body and proper spinal alignment. Its 3 ergonomic zones ensure a perfect fit. This mattress is therefore suitable for all types of sleeper (back, stomach and side sleepers).
Composed of 3 comfort layers:
- Airgocell® foam provides cuddly comfort.
- Memory foam aligns the spine.
- HRX® foam provides optimum support for your body.
Memory foam promises an optimum fit for every body type. Another positive aspect is the Oeko-Tex standard 100 certification, which guarantees high product quality and safety. This certification guarantees theabsence of harmful and undesirablechemicals for humans and the environment.
The Original mattress cover is removable for easy care. This mattress is available in 8 sizes to suit a wide range of needs.
Overall, the Emma Brand Original Mattress is an excellent combination of comfort and adaptability, recommended for a wide range of sleeping needs. This brand is transparent in its product description, photos and marketing arguments, making it a recommended choice by the Saferbuy Product Test Label.
The test
1. General information
We have received the item for practical testing and have carefully checked and tested it. As Saferbuy is a brand-independent testing institute, we do not take any commission on brand sales. Our mission is to increase the transparency of online shopping, giving you an informed assessment of products, while combating fraud.
This assessment is comprehensive, encompassing every stage of the customer journey. We don't just look at the product, but also assess the steps taken by the brand to satisfy its customers. This includes analyzing the quality of delivery, packaging and materials, as well as the user experience under real-life conditions. We continue our evaluation by examining after-sales service and analyzing the brand's reputation, while also drawing up a value-for-money score in comparison with other market players.
To give you a quick overview, we work with a points system. The maximum number of points per section is 100. The final overall score is calculated from the average of all the sections tested, taking into account the respective weighting. Our evaluation process is available for free consultation on our website.
2. Delivery (out of 100 points)
ℹ️ Delivery testing provides accurate information on the time, condition and reliability of delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether delays, damage or communication problems.
Criteria | Remarks | Points obtained |
Delivery times | The announced delivery times (5-10 days) are respected, we received our parcel in 7 days. We were kept informed of every stage in the delivery of the parcel. | 50/50 |
Package condition on receipt | Package undamaged. | 10/10 |
Package tracking communication | Very good. We received an e-mail a few hours after our order giving us the tracking number with all the necessary information. We received an e-mail and sms at each stage of the progress of our parcel. For the final stage, we first received an e-mail informing us that the delivery appointment was between 8am and 1pm. Then a second one informing us that the delivery was between 8am and 10am. During the final delivery phase, we receive a message informing us that the delivery will take place between 9 and 10 am. What's more, you can follow the delivery driver's progress in real time on the map. There's also the option of rescheduling a delivery, free of charge, if the schedule doesn't suit you. | 40/40 |
Total | 100/100 |
*The maximum number of points is 100.
We had a very good experience with the delivery stage. We observed a very good process regarding the communication of the tracking number with easy access to the tracking application and the exact tracking information of our order. The deadlines were respected, we received the order in 7 days, the package arrived in perfect condition.
3. First impressions, packaging and contents
ℹ️ Here we take a closer look at packaging. Durability is becoming an increasingly important factor. In addition, sufficient product protection must of course be guaranteed. Are the contents of the packaging complete, and does the brand make it as easy as possible to use the product directly?
Criteria | Remarks | Points obtained |
Product protection | The cardboard protects the product perfectly and is suitable for it. Suitable for delivery and online sales. As for the product, it's protected by a rather thick plastic, and the closure is solid. Following our situation test (pressure, scratch and shock resistance test), the product was not damaged. | 100/100 |
Packaging durability | Unnecessary packaging waste was avoided, and plastic was used for vacuum packaging. | 90/100 |
Package contents | All product parts and accessories are present as described. | 100/100 |
Operating instructions and user guide | Enclosed information sheet, in French and other languages, clearly written, clear images. | 100/100 |
Total | 98/100 |
*The maximum number of points is 100.
The Emma mattress experience begins the moment you receive your package. The packaging is neat and sturdy, reflecting the care taken to protect the product. Unnecessary packaging waste is avoided as far as possible, although plastic is used, inevitably for vacuum-packing the mattress to ensure compact, moisture-proof delivery.
When you open the packaging, everything is present and corresponds to the description on the product page. Unpacking reveals a carefully rolled and compressed mattress, making it easy to transport and install.
Opening the package is a pleasant experience: the mattress quickly springs back into shape. Every detail, from package design to ease of unpacking, reflects Emma's commitment to customer satisfaction. All this contributes to a very positive first impression, promising an equally satisfying user experience.
4. Getting started
ℹ️ How is the product designed visually (shape, color), what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?
Criteria | Remarks | Points obtained |
Product appearance | The visual aspect of the product meets our expectations, with no apparent defects. Although some images are illustrations, the mattress received corresponds to the photos and images on the site. | 100/100 |
Size, dimensions, ingredients and composition | The dimensions are respected, which is an important criterion for a mattress. The composition indicated on the website corresponds to the composition indicated on the product labels. | 100/100 |
First-time user | After a week's use, we found no problems. The mattress has regained its functional shape. Stable, good-quality product. At first glance, the product seems durable. | 100/100 |
Well thought-out product? installation, uninstallation? | The packaging has been designed for ease of transport. Easy to carry to your bedroom, easy to open and set up. The wrist strap on the side has been well thought out to facilitate moving the mattress. The mattress cover is removable for easy care. | 100/100 |
Total | 100/100 |
*The maximum number of points is 100.
The Original Mattress by Emma is remarkable from the first time we handle it, with its high-quality workmanship. The visual aspect impresses with an attractive, simple and modern design. The quality of manufacture is also reflected in the fact that the mattress smells neither of plastic nor chemicals. The stability of the mattress is very good, indicating a long service life.
Although no specific information is given on durability, it's clear that when evaluating finishes and materials, we can observe elements of high quality. Overall, the Original mattress is a well-thought-out, quality product that is both qualitatively and ingeniously convincing. Installation was quick and easy, and the side strap makes it easy to move and handle. What's more, the mattress cover is removable, making it easy to care for.
5. Practical test: Does the brand deliver on its promises?
ℹ️ In this section, we document the results of our practical tests and determine whether products deliver what brands promise. Are the marketing arguments and advertising promises well-founded?
Arguments | Remarks | Points obtained |
Suitable for all sleeping positions | This argument is confirmed: the product is ideal for people who sleep on their stomach, back or side. | 100/100 |
The best-selling mattress online in 2020 | After researching on the internet, we can observe articles from major presses, which makes it a true argument. | 100/100 |
Support | We note the presence of memory foam. The memory foam developed by Emma aligns the spine. This layer of foam is manufactured using a special zoning technology that promotes correct alignment of the hips, shoulders and spine. It allows the mattress to adapt to the shape of your body. | 100/100 |
Breathability | Emma demonstrates a commitment to quality, testing each foam for breathability to optimize comfort and durability. These efforts testify to a continuous innovation approach aimed at guaranteeing healthier sleep and an ever-improving product. | 100/100 |
Thermoregulation | Airgocell foam features an open-cell structure that optimizes air circulation. This is directly felt and seen, with a sensation of breathability far superior to that of other types of foam. | 100/100 |
| Optimum support for your body | We note the integration of HRX foam, characterized by superior firmness and support compared to other layers. What's more, our evaluations confirm that Emma carries out in-depth laboratory analyses to optimize the firmness and improve the characteristics of each of its components. | 100/100 |
Is the product described on the product page identical to the product received? | The product description is well done and totally corresponds to the product received, the design and photos represent the product well, the exterior colors of the mattress cover are as shown in the photos, the only small drawback which in no way detracts from the quality of the product is the color of the foam inside which is different from the photos on the site, but the brand is transparent and advertises this on its sales page. | 100/100 |
TOTAL | 100/100 |
*The maximum number of points is 100.
The product description is well done and fully corresponds to the product received, the design and photos represent the product well, the exterior colors of the mattress cover are as shown in the photos, the only small flaw that in no way detracts from the quality of the product is the color of the foam inside which is different from the photos on the site, but the brand is transparent and announces this on its product page.
Suitable for all sleeping positions (back, side and stomach), it offers maximum comfort, with no pressure points or discomfort.
Another important aspect is the noise: there is no noise when moving or changing position. Even with stronger movements, it remains completely silent without compromising sleep comfort.
This is a crucial advantage for noise-sensitive people.
In short, the Emma Original Mattress impresses with its comfort in all sleeping positions, its silence, its perfect adaptability and its absence of unpleasant odors.
The brand is transparent in its marketing and the promises it makes to its customers.
6. Quality-price ratio and consumer reviews
ℹ️ In this section, we analyze the prices charged in the sector and compare competitors' prices. We also study customer reviews collected on recognized platforms to better understand and assess brand reputation.
Arguments | Remarks | Points obtained |
Quality-price Ratio | The price of the mattress is an average price for a mattress in France. Its quality is clearly demonstrated in our tests. Which justifies this excellent rating. | 80/100 |
Customer rating analysis | The product has a rating of 4.4/5 on Amazon, based on over 4,000 customer reviews. The brand is rated 3.9/5 on TrustPilot, which is a good score. These ratings clearly demonstrate the brand's commitment to customer satisfaction, and fully justify the trust you can place in it. It is one of the brands with the most reviews on TrustPilot in the Bedding niche. | 85/100 |
TOTAL | 82,5/100 |
*The maximum number of points is 100.
On the Amazon platform, consumers rate the product as good, giving it an average of 4.4/5 stars.
On the negative side, many customers report that the mattress is too soft. Some complain that they sink into it, making them too hot. These comments are a matter of personal preference. Other customers report that the mattress never returned to its normal shape after unpacking. Other negative reviews talk about customer returns and the 100-night trial guarantee, saying that they were unable to return the item.
Loved by many for its comfort. This foam mattress exceeds many expectations, providing a restful night's sleep and excellent body-supporting design. The mattress is considered very comfortable and of good quality by many customers.
In our practical comfort test, we were able to confirm that the mattress really does adapt to all positions. In all the positions we tested (back, side and stomach), it offers optimum support without pressure points or discomfort.
To sum up, it's fair to say that possible problems with returning the mattress to its functional form and potential return issues should be considered before purchase. But overall, the product impresses in terms of comfort and adaptability, and offers good value for money.
For equivalent products, we found prices up to over €900. We note that the price of the original Emma mattress is in the French average in terms of price in its category. For the quality and performance received, it's good value for money.
7. Evaluation of after-sales service
ℹ️ In this section, we evaluate contact with after-sales service, including ease of access, responsiveness and professionalism of the team. We also check whether brands respect their commitments in terms of warranties, return and refund policies.
Getting in touch was very easy, on the brand's website there's a chatbox at the bottom right, which starts with a questionnaire generated by Artificial Intelligence. Then we are redirected to a customer support person who is a real person, who answers all our questions and can even guide us in our choice of mattress. This person asks us questions to help us choose which mattress would suit us best.
During our evaluation, we contacted Emma's customer service by phone. There was no waiting, and we were immediately able to speak with an advisor who answered all our questions clearly and in detail. He gave us pertinent advice and confirmed the 100-day trial policy. We particularly appreciated the professionalism of the person we spoke to, who was able to provide us with precise and useful information, which greatly facilitated our approach. Translated with DeepL.com (free version)
Emma is fully committed to the durability of its products, justifying a 10-year warranty after extensive testing. This guarantee testifies to their confidence in the quality of their mattresses and their commitment to their customers. As for the 100-night trial, simply contact their support team to initiate a free return if the product is not suitable. This simple, no-cost process reflects Emma's commitment to customer satisfaction and transparency.
Customer support was rated 100/100 because it was easy to contact and very responsive. They were able to answer all our questions, and we were particularly impressed by the quality of their advice and product selection, which is very rare in e-commerce.
8. Conclusion and overall score
Criteria | Weighting | Points Obtenus |
Delivery | 10% | 100 |
Packaging and contents | 10% | 98 |
Waiting and getting started | 10% | 100 |
Practical test and brand promises | 35% | 100 |
Customer rating analysis | 10% | 85 |
After-sales service analysis | 10% | 100 |
Quality/price Ratio | 15% | 80 |
TOTAL | 95/100 |
*The maximum number of points is 100.
95 out of 100, a rating considered very good by our label. The test period took place in 08/24 and can be found in our database under license number 2024MJ807. Further information on our test procedure can be found at saferbuy.fr
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How does SaferBuy evaluate products?
Our tests are carried out exclusively under real-life conditions, enabling us to examine each product's features in detail. Find out more about our testing methods, click here.
