With the meteoric rise in cyber-attacks and online scams, the French government has decided to react by creating 17CYBER, a free emergency platform dedicated to victims. Available 24 hours a day, 7 days a week, it offers immediate, personalised support for individuals and businesses faced with problems such as scams, harassment or online piracy. Here's everything you need to know about this innovative initiative.
17CYBER: An emergency response to a growing threat
Cyberspace has become a playground for crooks, endangering our finances, our privacy and even our security. In 2023, 280,000 complaints linked to cyber attacks were recorded in France, an alarming figure that highlights the urgent need for an institutional response.
17CYBER's core mission is simple:
- Protecting victims by providing practical advice.
- React quickly to limit damage after a digital attack.
- Raising public awareness of good cybersecurity practices.
How it works17CYBER?
CYBER17 stands out for its ease of use and accessibility:
It all starts with a diagnostic, where you indicate whether you are an individual, a company, an association or a public authority. To start the diagnostic click .
It includes :
- Online and telephone service:
Victims can contact the platform via a dedicated number or instant messaging. - A team of specialists:
Specialized cybersecurity brigades are on hand to answer questions, analyze cases and propose customized solutions. - Step-by-step support:
Whether dealing with a phishing scam, account hacking or a financial scam, 17CYBER guides victims to adopt the right reflexes immediately.
Initial estimates show that over 100 instant discussions a day could be handled, demonstrating the scale of the need.
Support for the most common cyber threats
Here are a few examples of attacks where 17CYBER can help:
- Phishing: Fraudulent e-mails or SMS messages that try to steal your personal information.
- Ransomware: Malware that locks your files until a ransom is paid.
- Identity theft: Your data is used for malicious purposes, often to open bank accounts or make fraudulent purchases.
- Cyberbullying: a particularly worrying threat for young people and professionals exposed to the Internet.
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Why is 17CYBER essential?
Victims of cyber attacks often find themselves at a loss, not knowing where to turn. 17CYBER offers a secure and reassuring alternative to this distress. This service is also an effective way of :
- Limit the financial and psychological impact of cyber attacks.
- Reinforce the confidence of companies concerned about data breaches.
- Encourage the reporting of digital crimes, which are often under-reported.
The right reflexes after a digital attack
In the event of a cyber attack, here are the recommended first steps:
- Isolate the infected device: immediately disconnect it from the Internet.
- Change your passwords: Use different, complex passwords for each account.
- Contact 17CYBER: Don't waste time and follow the experts' recommendations.
- File a complaint: Report the incident to your local police station.
17CYBER, a valuable ally against cybercrime
With 17CYBER, the French government is offering a proactive solution to the explosion in cyberattacks. Combining responsiveness, expertise and education, this platform represents a major step forward in securing our digital daily lives.
Are you the victim of an online scam or hacking attack? Don't wait to take action: contact 17CYBER. Together, we can combat these threats and build a safer Internet for everyone..
Frequently asked questions about 17CYBER
17CYBER is an emergency service launched by the French government to help victims of cyber attacks. Accessible 24/7, it offers practical advice, personalized support and rapid solutions for dealing with digital incidents.
17CYBER is for everyone:
- Individual victims of phishing, ransomware or cyberstalking.
- Companies faced with hacking or data breaches.
- Associations and local authorities.
You can reach 17CYBER via :
- A dedicated telephone number.
- An online platform with instant messaging.
17CYBER handles a wide variety of incidents, including :
- Phishing: Fraudulent messages to steal your data.
- Ransomware: Software that locks your files for ransom.
- Identity theft: Illegal use of your personal information.
- Cyberbullying: Threats or intimidation online.
Here are the immediate steps to follow:
- Disconnect the affected device from the Internet.
- Change all your passwords.
- Gather evidence (screenshots, messages received).
- Contact 17CYBER for specific instructions.
Yes, this service is completely free. It is funded by the government to protect citizens and businesses from digital threats.
You can consult the Cybermalveillance.gouv.fr website or visit Saferbuy regularly for practical guides, alerts and cybersecurity tips.
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