1. Why contact Booking Customer Service?
The reasons for contact the support of Booking are numerous :
- Modify or cancel a reservation: You need to change dates or add options to your reservation.
- Problem with a booking: The hotel or accommodation does not correspond to what was advertised.
- Refunds : You are expecting a refund following a cancellation.
- General questions: Information on fees, booking conditions or offers.
Whatever your needs, customer support is here to meet your expectations.
2. How to contact Booking
By phone: Important numbers
Booking offers several telephone numbers for users. Here are the main ones:
- Telephone number in France (free customer service): To contact Booking from France, dial 01 57 32 92 09. This number is free if you are calling from a fixed or mobile line included in a package.
- International number: If you are abroad, please use the following number: +44 20 3320 2609. International call charges may apply.
Tip: Always have your reservation number to hand to help identify your file.
Via the Booking Application
The app Booking offers a customer support function that's just a few clicks away :
- Log in to your account.
- Go to the “My Reservations” section.
- Click on “Need help?” to access appropriate support.
By Email
For non-urgent questions, you can also use email. Go to your customer area to send a message directly via the contact form.
3. How can I get fast, efficient assistance?
To maximize your chances of solving your problem quickly :
- Be clear and precise: Explain your problem in detail and provide all relevant information (reservation number, dates, etc.).
- Use the right channel: Give preference to the telephone for urgent matters, and email for less urgent requests.
- Keep track: Make a note of the name of the agent you speak with and get a tracking number for your file.
4. Alternatives to Telephone Contact: Frequently Asked Questions and Help Center
Before contacting Booking, please consult their help center online. You'll find precise answers to common questions, such as :
- How do I modify a reservation?
- What should I do if I don't receive a confirmation?
- How long does it take to get your money back?
These resources can solve many problems without the need to contact customer service.
Read also: Airbnb Scam: How to Avoid the Traps and Protect Your Holidays
FAQ - Frequently Asked Questions about Booking Customer Service
You can contact Booking in France on 01 57 32 92 09, free of charge from a fixed or mobile line included in a package.
Call +44 20 3320 2609. International call charges may apply.
Yes, customer service is available 24/7 via phone and app.
Yes, Booking customer service has French-speaking agents to help you.
If you don't get a reply by phone, use the contact form on the website or app to follow-up your request.