1. General Information

We have received the item for practical testing and have carefully checked and tested it. Saferbuy is a brand-independent testing institute and we do not take any commission on brand sales. Our mission is to increase the transparency of online shopping, giving you an informed assessment of products, while combating fraud.

This evaluation is comprehensive, encompassing every stage of the customer journey. We don't just look at the product, but also assess the steps taken by the brand to satisfy its customers. This includes analyzing the quality of delivery, packaging and materials, as well as the user experience under real-life conditions. We continue our evaluation by examining after-sales service and analyzing the brand's reputation, all the while drawing up a value-for-money score in comparison with other market players.

To give you a quick overview, we work with a points system. The maximum number of points per section is 100. The final overall score is calculated from the average of all the sections tested, taking into account the respective weighting. Our evaluation process is available for free consultation on our website.

2. Delivery (out of 100 points)

ℹ️ Delivery testing provides accurate information on the time, condition and reliability of delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether delays, damage or communication problems.

*The maximum number of points is 100.

3. First impressions, packaging and contents

ℹ️ Here we take a closer look at packaging. Durability is becoming an increasingly important factor. In addition, sufficient product protection must of course be guaranteed. Are the contents of the packaging complete, and does the brand make it as easy as possible to use the product directly?

*The maximum number of points is 100.

The customer experience with the Flowen Corrector Mattress Pad begins as soon as you receive your parcel. The careful, reinforced packaging reflects the great care taken to protect the product. Although non-recyclable plastic is used to ensure compact, moisture-protected delivery, unnecessary waste is kept to a minimum.

4. Getting started

ℹ️ How is the product designed visually (shape, color), what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?

*The maximum number of points is 100.

5. Practical test: Does the brand deliver on its promises?

ℹ️ In this section, we document the results of our practical tests and determine whether products deliver what brands promise. Are marketing arguments and advertising promises well-founded?

The product description is clear and true to the product received. The design, photos and details are well represented, with colors consistent with those shown in the images.

Polyurethane foam mattress toppers are known to reduce pressure points and improve overall comfort, as well as having excellent stability over time. This type of foam helps to better align the spine, which can optimize sleep quality by reducing nocturnal interruptions and promoting deeper sleep. These features are commonly valued for their beneficial effects on comfort and relaxation during the night.

6. Quality-price ratio and consumer reviews

ℹ️ In this section, we analyze prices in the sector and compare competitors' prices. We also study customer reviews collected on recognized platforms to better understand and assess brand reputation.

*The maximum number of points is 100.

On Flowen's amazon page, consumers rate all mattress toppers as good, giving them an average of 4.3/5 stars.

On the negative side, many customers report that the elastic bands can come loose during sleep, so the mattress overlay doesn't necessarily stay in place.

Loved by many customers for their comfort and sturdiness, Flowen brand mattress toppers exceed many expectations. The mattress toppers are considered very comfortable and of good quality by many customers.

In our practical test, we found that the mattress topper adapts well to needs and is easy to install. It represents an interesting option for users looking to make their mattress softer and improve their sleeping comfort.

It's essential to stress that the choice of a mattress topper depends on individual preferences, meaning that what is deemed comfortable by one person may not be so for another. Perceptions of comfort vary according to factors such as sleeping position, firmness preferences and personal needs, making each experience unique.

For equivalent products, we found prices of up to €150. We can see that the price of the Flowen Corrective Mattress Overlay is in the upper mid-range in terms of price in its category. For the quality and performance received, it's good value for money.

7. Evaluation of after-sales service

ℹ️ In this section, we evaluate contact with after-sales service, including ease of access, responsiveness and professionalism of the team. We also check whether brands respect their commitments in terms of warranties, return and refund policies.

We didn't have to ask for tracking numbers to follow the progress of our parcel. All the information was sent to us on the day we placed our order, which is very reassuring for consumers. We were informed of every stage in the package's progress. Amazon's after-sales service is of impeccable quality, and customer satisfaction is the order of the day. The brand indicates its contact email on the packaging, on the instructions and is easily accessible on its Amazon store. Our e-mails have always been answered the same day.

Customer service is very responsive, and scores 100/100.

8. Conclusion and overall score

*The maximum number of points is 100.

93 out of 100, a rating considered very good by our label. The test period took place in 01/25 and can be found in our database under license number 2025825. Further information on our test procedure can be found at saferbuy.fr

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