1. General Information

We have received the item for practical testing and have carefully checked and tested it. Saferbuy is a brand-independent testing institute and we do not take any commission on brand sales. Our mission is to increase the transparency of online shopping, giving you an informed assessment of products, while combating fraud.

This evaluation is comprehensive, encompassing every stage of the customer journey. We don't just look at the product, but also assess the steps taken by the brand to satisfy its customers. This includes analyzing the quality of delivery, packaging and materials, as well as the user experience under real-life conditions. We continue our evaluation by examining after-sales service and analyzing the brand's reputation, all the while drawing up a value-for-money score in comparison with other market players.

To give you a quick overview, we work with a points system. The maximum number of points per section is 100. The final overall score is calculated from the average of all the sections tested, taking into account the respective weighting. Our evaluation process is available for free consultation on our website.

2. Delivery (out of 100 points)

ℹ️ Delivery testing provides accurate information on the time, condition and reliability of delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether delays, damage or communication problems.

*The maximum number of points is 100.

3. First impressions, packaging and contents

ℹ️ Here we take a closer look at packaging. Durability is becoming an increasingly important factor. In addition, sufficient product protection must of course be guaranteed. Are the contents of the packaging complete, and does the brand make it as easy as possible to use the product directly?

*The maximum number of points is 100.

The customer experience with Emma's Original Premium pillow begins as soon as the package is received. The packaging is carefully designed and reinforced, offering optimum protection for the product, perfectly suited to online sales. This reflects the particular attention the brand pays to the safety and protection of the product during transport. Emma is also careful to limit the use of superfluous packaging materials. However, while the use of non-recyclable plastic is necessary to ensure compact delivery and protect the pillow from moisture, it remains the most effective approach to ensure optimal protection during shipment.

4. Getting started

ℹ️ How is the product designed visually (shape, color), what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?

*The maximum number of points is 100.

5. Practical test: Does the brand deliver on its promises?

ℹ️ In this section, we document the results of our practical tests and determine whether products deliver what brands promise. Are marketing arguments and advertising promises well-founded?

The product description is well done and totally corresponds to the product received, the design and photos and details represent the product well, the colors are as on the photos.

In our review, we learn that the Emma brand performs laboratory tests on each component of its pillows to measure and optimize their breathability and overall performance. These tests are designed to ensure that each material used in the pillow's manufacture maximizes its effectiveness and meets comfort and durability standards.

6. Quality-price ratio and consumer reviews

ℹ️ In this section, we analyze prices in the sector and compare competitors' prices. We also study customer reviews collected on recognized platforms to better understand and assess brand reputation.

*The maximum number of points is 100.

On the official Emma brand website, consumers rate the product as good with an average of 4.1/5 stars.

On the negative side, many customers complain that the pillow is too firm or too thick. It would seem that this depends on individual subjective preferences. If the pillow is too thick, the height can be adjusted by removing a layer. Some customers complain that they have not yet received their pillow.

Appreciated by many customers for its comfort and aesthetics, this pillow is widely regarded as very pleasant and of good quality. It seems particularly well suited to people who prefer firm pillows for optimum support.

In summary, before ordering, it's worth noting that delivery delays may occasionally occur. This pillow seems better suited to people who prefer firm support. Overall, however, it stands out for its comfort, adaptability and good value for money.

For equivalent products, we have found prices ranging up to over €150. The price of this type of (ergonomic) pillow is in the more affordable bracket compared with its competitors on the market... For the quality and performance received, it's very good value for money.

7. Evaluation of after-sales service

ℹ️ In this section, we evaluate contact with after-sales service, including ease of access, responsiveness and professionalism of the team. We also check whether brands respect their commitments in terms of warranties, return and refund policies.

Getting in touch was very easy: on the brand's website, there's a chatbox in the bottom right-hand corner, which starts with a questionnaire generated by artificial intelligence. We are then redirected to a customer support person. The brand can also be contacted by email and responds within 1 working day, so it's very responsive. Finally, the brand can be reached by phone. We had no waiting time.

During our evaluation, we contacted Emma's customer service by phone. There was no waiting, and we were immediately able to speak with an advisor who answered all our questions clearly and in detail. He gave us pertinent advice and confirmed the 100-day trial policy. We particularly appreciated the professionalism of the person we spoke to, who was able to provide us with precise and useful information, which greatly facilitated our approach.

Emma is fully committed to the durability of its products, offering a 2-year warranty. This guarantee testifies to their confidence in the quality of their beds and their commitment to their customers. As for the 100-night trial, simply contact their support team to initiate a free return if the product is not suitable. This simple, no-cost process reflects Emma's focus on customer satisfaction and the transparency of its commitments. All these conditions are detailed in the general terms and conditions of sale, available on the Emma website. Translated with DeepL.com (free version)

The customer support team scored 100/100, because they were easy to contact and very responsive, answering all our questions, with a little extra for their quality advice.

8. Conclusion and overall score

*The maximum number of points is 100.

95 out of 100, a rating considered very good by our label. The test period took place in 11/24 and can be found in our database under license number 2024823. Further information on our test procedure can be found at saferbuy.fr

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