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1. How do I contact Amazon Customer Service in France?
Amazon offers several ways to answer your questions or solve your problems. Here are the available options:
1.1 Contact Amazon France by phone
The most direct way to speak to an advisor is to call the free Amazon customer service number in France:
📞 08 05 10 14 20
This service is available every day, from 6 a.m. to midnight. Prepare in advance:
- Your order number.
- Details of the product concerned.
1.2 Contact Amazon via Online Chat
If you prefer quick, written assistance, online chat is an excellent option:
- Log in to your Amazon account.
- Go to the “Your orders” section.
- Click on “Need help” to access the chat.
Amazon advisors are responsive and ready to answer all your questions.
1.3 Contact Amazon by e-mail
For complex problems or those requiring documentation (such as a warranty claim), you can send an email to customer service. To do this, use their contact form available on the official website.
2. Frequently Asked Questions about Amazon Customer Service
Do you have specific questions? Here are the answers to the most frequently asked questions:
2.1 What is the telephone number for Amazon French customer service?
📞 08 05 10 14 20 is the official toll-free number for customer service in France.
2.2 Can I contact Amazon without being logged into my account?
Yes, but for faster assistance, we recommend that you log in so that the advisor can access your information directly.
click here to access the Amazon France after-sales service page.
2.3 How do I get a refund on Amazon France?
- Connectez-vous to your account.
- Go to "Vos commandes".
- Select the item concerned and click on “Request a refund”.
3. Tips for fast, efficient assistance
3.1 Prepare Your Information Before Contacting Amazon
- Order number.
- Product details or problem encountered.
3.2 Use the right channels at the right time
- Prefer chat for quick questions.
- Avoid calling at peak times (6pm-8pm).
3.3 Always check Official Sources
Don't Google “Amazon number” without checking the source. Many fake numbers are circulating online. Trust sites like Saferbuy or the Amazon site itself for official links.
Read also :
SMS scam: How to spot and avoid fake delivery messages in 2025
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4. How to Avoid Scams by Searching Amazon Customer Service?
Amazon never asks for your bank details by phone or email. Here are a few tips to avoid scams:
- Check that the site begins with https://.
- Contact Amazon only via their site (amazon.fr )or the numbers provided in this article.
- When in doubt, use a tool such as Saferbuy to check the reliability of links and contacts.
5. Solving common problems with Amazon
5.1 Delivery problems
If your parcel is late or lost, log in to your account and select the order concerned. Click on “Delivery problem” for assistance.
5.2 Returns and refunds
Amazon makes returns easy: download a returns label and drop off your package at the nearest relay point.
5.3 Blocked or hacked account
Contact Amazon immediately via chat or phone. Change your password and activate two-factor authentication to protect your account.
6. Why choose Amazon for your online shopping?
Amazon is known for :
- Responsive, efficient customer service.
- Advantageous return policies.
- Assistance available 24/7.
- Excellent customer experience.
Conclusion: Contact Amazon the easy way
Contacting Amazon customer service has never been easier. Whether you choose to call, chat or email, follow our tips for fast, efficient assistance.
Check out our other articles for more tips on secure online shopping and best practices for avoiding scams.
4. Why Saferbuy is your trusted ally
At Saferbuy, our mission is to secure the digital environment by helping you avoid online scams. To stay informed:
- Consult our practical guides.
- In the world of e-commerce, where the customer can neither see nor touch the product before purchasing it, we become their eyes and hands, offering the guarantee of a purchase in complete serenity and confidence.
- Subscribe to our newsletter for regular tips.
- Follow us on social networks for real-time alerts.
Saferbuy offers you the best resources to help you protect yourself and surf the web with peace of mind.
Do you have any doubts? Do you think you're the victim of a scam? Contact our assistant team here. They'll be happy to help.
FAQ: Frequently asked questions about Amazon customer service
To contact Amazon in France by phone, call 📞 08 05 10 14 20 (free from a landline). You can also request a call back via your Amazon account by following these steps: “Customer service” > “Contact us” > Choose a subject > “Phone”.
No, Amazon does not offer an e-mail address for customer service. However, you can use their online chat or contact form to ask questions or report problems.
Log in to your account, go to “Your orders”, choose the order concerned, then click on “Problem with order”. Select an option (refund, return, etc.) and follow the instructions.
Yes, Amazon customer service is available in French. You can reach them by phone, chat, or via their app, and all communications will be in your language.
Amazon customer service is available 24/7 to answer your questions and solve your problems, either by phone or online.
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